Questions & Answers

Dual Pricing, Answered

The questions merchants actually ask before they switch — whether it’s legal, what it costs, how customers react, and what happens after you sign.

The basics

What is dual pricing?

Dual pricing shows two prices on the same item: a cash price and a card price. The card price is the posted price, and customers who pay cash receive a discount from it. Because the customer paying by card covers the processing cost, you keep your full price either way. Both prices are shown before anyone pays.

How does dual pricing work at checkout?

Your terminal or point-of-sale screen displays both prices side by side and the customer chooses how to pay. Pay cash and they pay the lower price. Pay by card and the card price applies, with the processing cost already built in. Nothing is added at the end and nothing is a surprise.

What kinds of businesses does dual pricing work for?

Any business that accepts cards and is losing margin to processing fees. We work with retail shops, restaurants, auto repair, HVAC and service contractors, rental companies, landscapers, fuel suppliers and wholesale suppliers. It starts paying for itself once the percentage you are giving up each month is bigger than a small flat fee, which for most merchants is somewhere around $1,000 a month in card volume and up. We will run your numbers and tell you honestly if it is not worth it yet.

Do you only offer dual pricing?

No. We also handle standard credit card processing, and we will beat most competitive pricing. If dual pricing is not the right fit for your business, we will quote you on straight processing and you can compare it against what you pay now.

What if I already have a credit card processor?

Most merchants come to us with an existing account, and in most cases we can roll it over rather than start from scratch. One of our customers, an auto repair shop owner, moved his existing account across and is on track to save over $30,000 a year. We review your current statement first, so you see the difference before you change anything.

Do you only work with businesses in New York?

No. We have merchant accounts across the United States. Setup, training and support are handled remotely, so where you are located does not limit the program.

Is it legal?

Is dual pricing legal?

Yes. Dual pricing is legal in all 50 states. It is treated differently from surcharging because both prices are disclosed up front rather than a fee being added at the end of the sale. That is why it is permitted even in the states that restrict surcharging.

Is dual pricing legal in New York?

Yes. New York General Business Law Section 518, updated February 11, 2024, specifically permits a two-tier pricing system where the credit price is posted alongside the cash price. What New York prohibits is surprising the customer: the credit price must be posted in actual dollars and cents before the sale, not calculated at the register. Dual pricing is built that way by design. Violations carry fines of up to $500 each, which is why how you display the prices matters.

What is the difference between dual pricing, surcharging and a cash discount?

Surcharging starts from the posted price and adds a fee at checkout, and it is restricted in several states. A cash discount posts one price that already includes processing cost and takes a discount off for cash. Dual pricing posts both prices up front, with the card price as the base price.

The structure matters more than the label. If you post the cash price as the base and add a fee on top for card payments, auditors can reclassify your program as surcharging, which brings rules you never intended to take on.

Which states restrict credit card surcharging?

As of 2026, Connecticut, Maine, Massachusetts, New York and Puerto Rico restrict or ban credit card surcharging. Oklahoma’s ban was repealed. Dual pricing remains legal in all 50 states, which is exactly why it is the compliant route for merchants in those states.

What signage and receipts do I need?

Both prices have to be visible before the customer pays, and the receipt has to reflect what they actually paid. We set the display up with you so the program is compliant from the first transaction rather than something you have to fix later.

Customers and day-to-day

Will I lose customers over this?

In practice, very few. Customers have seen two prices at gas stations for decades. Two things keep it smooth: show both prices up front instead of springing the card price at the register, and frame the lower price as a discount for paying cash rather than a penalty for paying by card. Most customers do not change what they do, and the ones who switch to cash cost you nothing.

How do I explain it to a customer who asks?

“Our cash price is lower because card processing costs us a percentage of every sale. You will see both prices before you pay, so it is your choice.” That is usually the end of the conversation. We train your staff on the wording before you go live.

Do my staff need training?

A short session, not a course. The terminal does the work, so the only thing your team needs is a consistent one-line answer when a customer asks why there are two prices. Our onboarding team can assist if needed as part of the setup.

Is American Express handled differently?

No. American Express is treated the same as Visa, Mastercard and Discover in the program.

Equipment, software and online payments

Do I need to buy new equipment?

Usually not. Qualified merchants receive a free terminal. If you need a full point-of-sale system with inventory and labeling we can set that up as well, and if you already have equipment we can often reprogram it rather than replace it.

What qualifies a merchant for a free terminal?

Two things: your monthly card volume and your type of business. As a general guide, merchants running about $25,000 a month or more in card volume qualify. Some business types are reviewed differently, so if you are close to that number it is worth asking rather than assuming.

Does dual pricing work with QuickBooks?

Yes. Our development team can integrate with almost any billing or invoicing software, including QuickBooks. You invoice exactly the way you do today, the card price is applied automatically, and payments reconcile back into your accounting system. There is no second system and no double entry.

What if I use different accounting or billing software?

Tell us what you run. Our development team has built integrations for nearly every major billing and invoicing platform, and we will confirm yours before you sign anything.

What about customers who pay online or by invoice?

The same program covers them. Customers receive a payment link and see what each payment method costs before they choose. Card payments add 3.95% and bank draft (ACH) adds 1%, while cash or check has no fee. You net your base price either way.

Can customers pay by bank draft or ACH?

Yes, for online payments and recurring billing. ACH is not used for in-person sales — it is designed for invoices, payment links and automatic recurring charges. For customers on a recurring agreement it is usually the cheapest option for everyone.

Can I take payments on the go?

Yes. Mobile terminals work for jobsites, deliveries, in-home service calls and farmers markets, and they run the same dual pricing display as a countertop unit.

Cost and getting started

What does the program cost?

It depends on your setup. A standalone terminal runs $25 to $50 per month depending on the terminal type. Online invoicing with billing software integration is $75 per month. That monthly fee is the whole cost of the program — your card processing cost goes to zero, because the customer paying by card covers it. The fee is flat, so unlike a percentage it does not grow as your sales grow.

How much will I actually save?

Take your monthly card volume, multiply by your current processing rate, and subtract your monthly program fee. As an example, QuickBooks Online’s typical card rate is about 3.2%, so $25,000 a month in card volume runs roughly $800 a month in fees. Use the calculator on our home page for your own number, or text a photo of pages 1 and 2 of your merchant statement to (914) 440-3621 and we will tell you exactly.

Am I locked into a contract?

No. No long-term contract and no early termination fee.

How long does setup take, and what do I have to do?

About a week, and very little falls on you. You sign the application, which takes about five minutes. You log into the payment gateway once to set your username and password. Then our onboarding team schedules your setup and training and connects everything to your billing software. After that you invoice the way you always have.

How do I find out if I qualify?

Fill out the form on our home page or call (914) 440-3621. We will review your current statement, give you a straight answer on what you would save, and tell you if the program is not worth it at your volume.

Still have a question?

Tell us what you run and we will give you a straight answer — including whether the program is worth it at your volume.

Check If My Business Qualifies →

Or text a photo of pages 1–2 of your merchant statement to (914) 440-3621 and we will tell you your exact number.

This page is general information about payment processing programs, not legal advice. Card network rules and state laws change. We will confirm the requirements that apply to your business and your state before you go live.